1.11 Institutional commitments

Projects for communication and service provision via internet or other telematic means (I_32)

The Port Authority offers various services to companies in the sector, users and interested parties via its website. The services are grouped by the type of information required, and specifically the following can be accessed:

• Port call processing and Dangerous Goods Notifications (DUEPort), services accessible via the Community System Portal (PCS), which acts as a one-stop shop for the management of port operations.
• Tender information, where bidders can download their documentation and track the process, or where anyone can access this information via the Contractor Profile.
• A variety of general information: corporate details, port maps, fees and charges for port services, technical specifications, tide tables, contracts of companies within the Port Community, etc.
• Information on Concessions. Including all details regarding location within the Port of Huelva, area, ownership, etc.
• Communication channel for suggestions and requests for general information regarding the Port of Huelva.
• For the processing of electronic procedures, access to the organisation’s electronic headquarters is provided.
• In addition, members of the Board of Directors have access via the website to all documentation relating to Board meetings and the Port Authority’s administration.
• To facilitate invoice management, Huelva Port Authority offers, in addition to the electronic portal, an invoice submission portal, through which invoices are processed directly within the internal e-government systems. The FACE system has been operational since September 2022 and is linked to the APH’s internal systems.
• An electronic notification service for interested parties has been included; notifications will be received via the Notific@ service and can be viewed in the ‘My Files’ section of the electronic portal.
• A remote signature service has been included, enabling interested parties to sign contracts using digital and remote signatures via the existing electronic signature platform.
• Since 2022, La Lonja de la Innovación has been operational via the domain lalonja.tech, providing information on Huelva Port Authority’s initiatives in the field of innovation, as well as calls for proposals issued by the Port Authority itself through its official channels and those organised by Telefónica via its Open Future platform.
• Various domains and websites have been created to manage different initiatives of sufficient significance in their own right. These include Ruta 1400, offering information on Huelva-Canary Islands traffic, the Huelva ZAL website or, in the future, information relating to the Muelle de Levante.
• Since 2024, the APH’s online portal has featured a simple and intuitive electronic registration system capable of adapting to the various administrative procedures required. In 2025, procedures for processing special transport requests were introduced.
• Applications for access to the various APH premises via an authorisation portal.

Furthermore, as part of the corporate communication policy, the Press Office publishes all press releases relating to the Port Authority’s projects, works and activities in general on the website, as this is the most appropriate communication tool for disseminating all information concerning the APH. In fact, all information appearing on social media platforms such as Facebook, Twitter or LinkedIn includes links to the website to access the corporate news item.

The one-stop shop proposed by Puertos del Estado, DUEPort, has been in use since spring 2023. This will ensure readiness for the change in European regulations regarding port call applications, initially scheduled for 2025 but postponed to 2026.

Since 2024, the entire access control service has been linked to the access authorisation portal. In 2025, it was implemented in the Single Access Control system, with commissioning scheduled for 2026. Furthermore, its integration via B2B systems with other systems of companies related to the port ecosystem is planned for 2026.

Similarly, the customer relationship management (CRM) system has been in service since 2023, initially for the Commercial Department. It was extended to another department (Technology) in 2024 and to the President’s Department in 2025. It is expected to be extended to the remaining departments during 2026.

Cybersecurity information

Huelva Port Authority has an IT business continuity plan in place that enables it to withstand potential attacks. It also has a catalogue of best practices governing the operation of system configurations and access procedures.

In 2024, Huelva Port Authority implemented a vulnerability analysis based on the mechanisms provided by the SOC contracted in 2021.

Since 2024, the service provided by GMV to Puertos del Estado for the cybersecurity management of Port Authorities has been implemented, offering various additional services to those previously contracted by the APH.

To ensure cybersecurity measures, a dual security barrier has been maintained in the latter, comprising physical components from different manufacturers, all remotely managed from the aforementioned SOC. Similarly, sensors and control elements have been installed on all existing servers and PCs within the organisation.

In 2025, various awareness-raising and training initiatives were carried out among employees.

Quality in the provision of services based on Information and Communication Technologies

Huelva Port Authority has implemented a User Support Services system, which ensures the operation of IT and communications services. This service is managed via a ticketing system from which service quality metrics are obtained.

During 2025, the management of quality control indicators continued using a centralised tool that enables their monitoring and tracking, based on reports obtained from management tools—a process initiated in previous years—with new indicators being incorporated.

Furthermore, and following an ITIL management model, the APH has been using a new IT project task tracking system since 2024, from which information on project management can be obtained and which will feed back into project management as part of a continuous improvement process.

The migration of the ticketing system to this new system is planned for 2026. This system will enable project-based management and will spearhead the implementation of this methodology through IT systems across the rest of the Port Authority.

Furthermore, in 2025, the operation of IT-based services continued through the use of an asset management tool (CMMS), already in place at Huelva Port Authority, and its use has been extended to technological assets.

Since 2024, the Port Police management application (Appolo) has been in service, enabling the digitisation of the management of reports and incidents generated by the Port Police.

Similarly, a CCTV system is in place providing extensive coverage of the port area, including the system installed at the Juan Carlos I Dock, which allows comprehensive monitoring of the Port of Huelva from the opposite bank. Coverage for private wireless communications (DMR) is also guaranteed following the installation of a new repeater in 2024.

In 2025, a hyperconvergence system was installed, which will allow greater autonomy in the management of the IP infrastructure. This system will be brought into service progressively during 2026.

Smart Port

During 2025, the APH continued to develop an operational management platform based on an IoT system (Fiware) and carried out the necessary tests to commission it. The main objective is the integration and processing of data, ensuring data collection from various sources (IoT, other applications, external sources, service counters, etc.) and the use of this information in the APH’s various internal processes, orchestrated through process management modules.

The aim of this platform is to serve as a Decision Support System based on real-time data, facilitating the work of Port Authority staff and enabling companies to track the status of their applications at all times. Furthermore, the platform will feature an Open Data portal through which new solutions can be integrated or new projects undertaken.

In 2025, the port call management system was brought into service via Fiware, enabling us to identify potential errors more easily for the operator, as well as to automatically identify potential weaknesses in the physical systems involved in port call management (draught, mooring, etc.).

Similarly, the management of third-party services within the port area, such as mooring crews, tugs and pilotage, has been put into service and has been in exclusive use since 2025.

Applications for an intelligent digital twin have also been added, along with new sensor technology, installed in September 2025 and set to be used intelligently within the systems from 2026.

Furthermore, there have been advances in the development of smart data for meter management via the platform. This enabled the optimisation of electricity contracts in 2025 and the interconnection of railway data, operational in a first phase in 2025.

In this regard, following the development in 2024 of several mobile applications to facilitate various activities, these were put into service in 2025. It is expected that these applications will be expanded in the 2026 financial year.

R+D+i projects promoted by the Port Authority (I_33)

During 2025, management continued of the La Lonja de la Innovación Technology Innovation Hub, inaugurated on 6 April 2022. During 2025, more than 400 events were held at the Innovation Hub, with a high level of attendance (over 2,000 participants).

Telefónica has launched various calls for proposals via its Open Future platform, through which a number of projects were awarded and developed during 2025, whilst the development of projects awarded since the hub’s launch in 2022 has continued. In total, 32 projects have now passed through the Innovation Hub.

Similarly, in 2025 Huelva Port Authority continued to develop the four previously awarded technological innovation challenges, whilst also launching new internal challenges.

In 2025, the Innovation Marketplace was awarded the third Star by the Fiware Foundation.

In 2025, companies have set up operations with the aim of developing their products within the port sector. To this end, an open call for applications has been published on the website, where companies can apply to establish their operations.

In 2025, Vodafone continued to run training courses on 5G and IoT at the Innovation Exchange itself.

Similarly, Huelva Port Authority has acted as a facilitating port for various projects in the 2025 Ports 4.0 call for proposals, the results of which are still pending. Three of the six commercial projects submitted in 2024 have secured funding, making Huelva Port Authority the most successful in Spain in this regard.

Finally, following the success of the 2024 initiative, the Port of Huelva launched an innovation initiative in 2025 aimed at its employees, who were asked to propose innovative ideas to improve the Port. The winning proposals from the competition will be launched as challenges in 2026.

Foundations and socio-cultural initiatives supported by the Huelva Port Authority (I_34)

Among the values of the Port of Huelva’s current Strategic Plan 2023–2030, with a vision for 2050, the following stand out: transparency; commitment to the local community and environment; innovation; people as the cornerstone of the organisation; excellence; a space for integration; sustainability; a commitment to service; and safety.

As for Corporate Social Responsibility policies, these also fall under the strategic objective of “Strengthening our commitment to people and society”, based on the premise of maximising “the port’s role as an economic driver for its local area, whilst maintaining a focus on people and society”.

In line with this, Huelva Port Authority has been developing and improving its CSR activities in accordance with the provisions of its Corporate Social Responsibility Plan, approved by its Board of Directors at a meeting on 11 December 2013, and revised by resolutions of the same body at meetings on 21 April 2016, 21 September 2017 and 19 December 2024. It has been addressing various initiatives of interest, and implementing strategies that enable engagement and collaboration with the public in the areas it has deemed most appropriate (sporting-social and cultural-educational).

To implement this Corporate Social Responsibility policy, Huelva Port Authority has been developing the following courses of action:

• Catamaran tours of the Port
• Guided tours of the Port
• Organisation of events at Las Cocheras and the Reception and Documentation Centre
• Activities and events on the Paseo de la Ría
• Annual calls for sponsorship

During 2025, and within the framework of the “Port-City Competitive Sponsorship Call”, the Commission appointed for this purpose awarded grants to 186 organisations: 20% for sporting purposes, 37% for cultural purposes, 38% for social purposes and 5% for educational purposes, responding to 83.78% of the 221 projects submitted.

In addition, collaboration has taken place with 80 organisations in Huelva and the surrounding area through the non-competitive sponsorship call for proposals, benefiting a total of 22 social projects and events, and 36 cultural, 19 sporting and 3 educational projects.

Projects for the improvement of the Port-City Interface (I_35)

Las Cocheras del Puerto, inaugurated as a performance venue by Huelva Port Authority in October 2011 following the refurbishment of a former port warehouse built in 1912, is equipped with retractable seating for 256 people. The front row, as well as the stage, are adapted for people with reduced mobility. Today, Las Cocheras del Puerto in Huelva is an innovative and modern cultural venue for the enjoyment of the city and the province.

In 2025, 44 events were scheduled at the Cocheras Performance Space, encompassing cultural, social, technical and institutional performances and activities. Of the total programme, 10 were events organised by Huelva Port Authority itself and 34 were organised by private entities.

The provision, set-up and preparation of the events organised by the Port Authority entailed a total expenditure of €78,890, representing 0.16% of the Port Authority’s total budget for expenditure and depreciation in 2025.

Financial resources spent on safety and security (I_36)

With regard to industrial safety and response plans, in accordance with the Agreement between Huelva City Council and the Port Authority, whereby the Council’s Fire and Rescue Service acts as the Response and Intervention Group in the event of incidents, emergencies or contingencies that trigger the Self-Protection Plan, Maritime Interior or any other response plan that Huelva Port Authority (APH) may be required to implement in the future.

On 23 October 2024, an addendum was signed to extend the Agreement between Huelva City Council and Huelva Port Authority for the prevention and extinguishing of fires within the Port of Huelva’s service area. Pursuant to clause five of the agreement signed on 29 September 2020, the parties agreed to extend the agreement for a further four years, effective from 29 October 2024 until 28 October 2028.

Financial resources spent on the environment (I_37)

The total financial resources (expenditure plus investment) allocated to environmental matters in 2025 amounted to 19,641.75 thousand euros.

The main expenditure and investments were as follows:

• Upgrading of drainage systems and improvements to the stormwater network.
• Water and sediment analysis and environmental monitoring of dredging operations.
• Environmental monitoring activities.
• Collection and management of MARPOL waste.
• Cleaning.
• Landscape improvement.
• Decarbonisation and energy efficiency.